Frequently Asked Questions

Product Queries

What age group are the Hey Happy cards for?

Our Hey Happy cards are for all children from the very first moment you are able to start making observations of gratitude and help them to get into a daily practice.

What age group is My Positivity Pebble for?

My Positivity Pebble is suitable for all age groups, from little minds to grown-ups.

What age group is Oscar the Octopus for?

Oscar is designed for children from 18 months upwards. He is also a really great tool for older children who find it difficult to express how they feel.

Can you use Hey Happy products in a group?

Absolutely! Our products have been specifically designed to be used both one-to-one and in groups. In a group setting, it encourages children to explore together, listen to others and show kindness.


Of course! Our products were originally created off the back of the daily practice of gratitude between a mother and her little one.

Are your products carbon neutral?

Our Hey Happy products are 100% carbon neutral.

Is it only for parents to use with their children?

Our products can be used by anyone, whether it be parents, carers, family members or teachers, with any child/children.


When will I receive my order?

You should receive your order within 3-5 working days after your order is processed. Delivery services across the UK and abroad are still operating at a slower rate than usual due to COVID-19. If you have any concerns about your order, please feel free to email us at

How much is the shipping charge?

Standard UK Delivery is £3.95

FREE UK delivery on orders over £35.00


Yes. However, shipping fees do vary, so please contact us to discuss costs prior to ordering.

For more information on our shipping policy, click here

How do I return my order?

For more information on our returns policy, click here


How much money goes towards The Royal Manchester Children’s Hospital?

Hey Happy donates £1 from every pack of cards sold to The Royal Manchester Children’s Hospital.

How do the donations work?

Choose the donation you would like to make.

If you are wanting to donate a pack of cards select this option payment for the donation will be collected upon checkout. The full donation amount will go straight to The Royal Manchester Children’s Hospital.

If you choose to donate a pack, we will deliver gifted products once a month and the specialist team will share with patients.

Do you do Hey Happy events?

Yes we do! We have many different event opportunities, so please get in touch via to see how we can bring a Hey Happy event to you.

Can we book a Hey Happy representative to come to our school/event?

Of course! Please email for further information.

I am an educator/teacher. How can I get more information on your education services?

Please feel free to email for further information on our education packages.

I have a PR/Marketing query. Who should I get in touch with?

Please email for all pr and marketing related queries.

I am an influencer or would like to collaborate with Hey Happy. Who can I talk to?

That’s great! Please email with your query.

I still have a question, how do I contact you?

If you haven’t found the answer to what you are looking for then please feel free to email us at and the team will get back to you as soon as possible. (Please allow 24-48 hours, Monday-Friday)